As your newest Ambassadors:
I’m happy to report that we’ve made it to the day of our closing and have had no problems. There were no surprise delays. There were no surprise issues. There were no surprise cost overruns. Were there any surprises? Absolutely! We were pleasantly surprised with:
The openness with which information was shared from the first day, especially price information was amazing. The professional and courteous staff that we worked with including all of the subs. The attention to every detail and all of the little extras that we never would of thought of. The regular communication that kept us informed on where we were in the progress, from the weekly phone calls from the field manager to our very detailed project binder. The fact that four months ago you told us we would close on May 22, and that you stayed on schedule allowing us to close 3 days early. The time that was spent with us on the many walk-throughs, ensuring that we were satisfied all along the way and not just at the end. The time and patience that was shown answering all of our questions. How much we’ve learned about building a quality home.
The Construction Manager and the rest of the team have done a superb job. Please let us know if we can ever help by being a reference or showing our home to other potential buyers. As your newest Ambassadors, we are willing and eager to share our experience with others. Thanks for making our first home building experience a great one.
With sincere thanks and best wishes for the future,
Michael and Jennifer Courtney
THAT SAYS IT ALL!:
Since this was our first building experience, we thought we knew what to expect, but got more than we expected. For a while, we lost sight of what is really important when building a new home. “It’s not how much trouble you have or the minor/major problems you incur during the construction, but the commitment and dedication of the Construction Manager and the company to follow through and build a quality home to the customer’s satisfaction without wavering in anyway.” This last statement truly depicts the Construction Manager. Furthermore, my last conversation with our Construction Manager was a month or two after we moved in. He told me that if we ever needed anything or had any problems down the road, please don’t hesitate to contact him.
He didn’t have to say this, nor was he obligated to do so. In our opinion, you can’t top that kind of thoughtfulness, commitment and dedication from a builder. THAT SAYS IT ALL!
Sincerely,
Leslie (Chris) and Steve Gleim
Received several compliments:
In the spring of 1994, I had you build a 1 1/2 story Cape Cod style house that I designed. Although there were some glitches during the construction process which was to be expected for a custom built house, the overall process went very well and the house was completed on schedule. I have received several compliments not only on the overall appearance of the house, but also the quality craftsmanship throughout. During the first year of ownership I experienced a few minor problems, each of which were handled in a quick and professional manner.
Overall, my experience has been a good one and I would without hesitation, recommend them to anyone interested in building a quality house at a reasonable price.
James E. Hormell
“Thank You”:
This is just a big “Thank You” for being such great friends during the construction of our home last year. This was to be our third home to build, and due to prior experiences, we were a bit hesitant. But from the minute we walked through the door of the model home, met with the sales agent and then decided to have you become the builder, there was never any pressure of any kind. Instead, you were very helpful and informative and treated us like family – not just “another customer”.
When the construction began, this friendliness continued. Our field manager was very thorough and the quality of work and materials was outstanding. If we had a question about anything, he was only a phone call away and returned our call within 30 minutes.
Now that we’ve been in our home for over a year, the kindness and dedication has continued. The warranty follow-up last week was handled with true professionalism, even though we only had one minor repair. They scheduled a repair time that was convenient to us. When asked to show our home to potential customers, it is a pleasure. We feel that we could be salespeople for Hallmark!!
Again, thank you for the wonderful home building experience.
Bob and Janet Purtee
“Thank You”:
We want you to know how much we appreciate your honesty and professionalism. We spent a lot of time and energy searching for just the right builder to build our dream home. We heard all of the horror stories of unexpected costs or poor quality materials being installed, there were no surprises. Everything was up front and on budget. Our building experience was very exciting. We were informed weekly of progress. Our questions or concerns were always addressed within 24 hours and everything was completed as planned and on schedule. We’ve been in our new home for a little over a year now and couldn’t be happier. We didn’t call for our first warranty inspection until 11 months. We had a couple of minor things that were taken care of in a courteous, timely and professional manner. They were never too busy to talk with us and keep in touch. We love our new home and if we should ever build again, They would be #1 on our list.
Keep up the great work and we wish you continued success.
Sincerely,
John and Theresa Martin
Glad I chose YOU:
I just wanted to write this note to let you know how much I appreciate my new custom home. You really took the time to listen to what I wanted.
The Staff has been encouraging and easy to work with as we brainstormed the ideas I had for my new home. This being my first experience to build a house, I had a lot of reservations, but thanks to each of you, the whole process has been a positive one. I’m really glad I chose YOU to build my new home.
Sincerely,
Dan Herring, Jr.
Always be grateful:
Four or five years ago, we only dreamed of owning a home like the one we now occupy. We have been in our home now for three and a half years, and we believe that we were able to get more square footage for our money, without compromising quality. This was our first building experience and aside from the expected stress with building a new home, it was an exciting process. We took pictures and made special memories along the way.
You have excellent follow up services as demonstrated by their Warranty Department. Whenever we have had the need for repairs or assistance, the Warranty Manager and his team have been quick to respond. I believe this to be unique, as compared to other builders! I have friends and neighbors with different builders who have never experienced such service.
Our family is building many new memories in our new home and I will always be grateful for the solid foundation. Thank You!
Sincerely,
Alan and Robin Brunton and family